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Mercedes E Class Finance Returns Standards

Mercedes E Class Finance Returns Standards

A few years ago I used Mercedes E Class Finance to acquire a brand new Mercedes with a deal called Agility. Agility was a personal contract plan which allowed me to finance my new car but it was flexible and it gave me the option of either purchasing the car at the end of the agreement or handing in back or even part exchanging. At the end of the agreement I decided to hand the car back however I was not totally ready for all the checks that Mercedes put in place before taking back the car without me incurring any charges. So I thought it would be a good idea to outline for you some of the things they inspect when you return the car.

You firstly need to be aware of their Vehicle Return Standards which is a comprehensive booklet that outlines everything they consider. The booklet is given to you with the aim of preventing you being charged for minor problems such as headlamp bulbs not working and it outlines what they consider is acceptable / unacceptable damage.

What Mercedes E Class Finance considers acceptable and unacceptable damage

Firstly there is the body work and paint and obviously the car is now maybe 3 years old and there is going to be some light damage maybe surface paint chips from motorway driving and they say this is acceptable. However there are any major dents or damage that has gone down to the base coat of paint then they will charge you for the repair. It may be an idea to get this sorted with and independent bodywork specialist before you return the car as the Mercedes dealer will charge high amounts for this type of repair.

If you have any chips on the windscreen as long as they are under 5mm and are not impairing the drivers vision then they are acceptable. However any cracks in the windscreen bigger than 5mm or look like they will crack further are deemed unacceptable. The same goes for the head lamps as long as a cracks do not let in water or impair the head lamp then they are ok but there should not be holes.

I’ve outline just a few things that you should look at before returning the car however I would recommend that you go through the booklet vehicle return standards to make sure you don’t get charged.